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Terms of Service

Last updated: 13 November 2026

These Terms of Service ("Terms") apply to your use of www.juststaytoday.co.uk (the "Website") and to any stay you book with Just Stay Limited ("Just Stay", "we", "us", "our"). Please read them carefully before you book. By making a booking or using the Website, you agree to these Terms.

1. About us

Just Stay is a trading name of Just Stay Limited, a company based in Manchester, United Kingdom. We provide serviced accommodation and short-term stays across the UK, and property management services for landlords and property owners.

You can contact us by email at info@juststaytoday.co.uk or by phone on +44 7462 973214.

2. Using our Website

  • You may use the Website to browse properties, make bookings and send enquiries. You must not misuse it, for example by attempting to gain unauthorised access, introducing malicious code or using it for any unlawful purpose.

  • We try to keep property descriptions, photos, prices and availability accurate and up to date. Minor differences may occur (for example, furnishings being replaced with items of a similar standard) and errors may occasionally happen. If we discover a material error affecting your booking, we will contact you as soon as possible.

  • We may update, suspend or withdraw the Website, or any part of it, at any time.

3. Making a booking

  • Bookings can be made through the Website, directly with our team, or through third-party booking platforms. Bookings made through a third-party platform (such as Airbnb) are also subject to that platform's terms, including its payment and cancellation rules. If those terms conflict with these Terms, the platform's terms apply to the matters they cover.

  • The person making the booking (the "Lead Guest") must be at least 18 years old and must stay at the property for the duration of the booking, unless we agree otherwise in writing (for example, for corporate or contractor bookings).

  • A booking is confirmed only when we, or the booking platform, send you a booking confirmation. A binding contract between you and us is formed at that point.

  • Please check your confirmation carefully and tell us straight away if anything is wrong.

  • We may ask the Lead Guest and other guests to provide photo identification and other information before check-in, to verify identity and protect our properties. If this is not provided, we may cancel the booking and refund any amounts paid, less any costs we cannot recover.

4. Prices and payment

  • Prices are shown at the time of booking and include any applicable taxes, unless stated otherwise. Any cleaning fees, additional guest fees or other charges will be shown before you confirm your booking.

  • Payment must be made in full at the time of booking, unless we agree a different payment schedule with you in writing.

  • Payments are processed securely by our third-party payment providers. We do not store full payment card details.

  • Business and corporate clients can request VAT invoices, long-stay rates and flexible payment terms. Any agreed terms will be confirmed in writing.

5. Security deposit

  • A refundable security deposit is required for all of our properties. The amount, and how it will be taken (for example, as a payment or a pre-authorisation on your card), will be confirmed at the time of booking.

  • The deposit will be returned after check-out once the property has been inspected, provided there is no damage, no missing items, no excessive cleaning required and no other outstanding charges.

  • If deductions are needed, we will explain what they are for. If the cost of damage or other charges exceeds the deposit, the Lead Guest (or the booking company, for corporate bookings) is responsible for paying the difference.

6. Changes and cancellations by you

  • The cancellation policy that applies to your booking will be shown at the time of booking and in your booking confirmation. Bookings made through third-party platforms follow that platform's cancellation policy.

  • If you want to change your dates or property, please contact us as early as possible. We will try to help, but changes depend on availability and may result in a change in price.

  • No refund is due for early departure, late arrival or unused nights, unless your cancellation policy says otherwise or we agree otherwise in writing.

7. Changes and cancellations by us

  • Occasionally we may need to change or cancel a booking, for example because a property becomes unavailable due to damage, a maintenance problem or circumstances outside our control. If this happens, we will tell you as soon as possible and offer you a comparable alternative property where one is available, or a full refund of the amounts you have paid to us for the affected nights.

  • We may cancel a booking or end a stay early without a refund if the Lead Guest or any member of their group seriously breaches these Terms, for example by causing serious damage, holding a party, behaving in a threatening or abusive way, or engaging in illegal activity.

8. Check-in and check-out

  • Check-in and check-out times, along with access instructions, will be provided in your booking confirmation or before your arrival.

  • Early check-in and late check-out may be available on request, subject to availability. Additional charges may apply.

  • At check-out, please leave the property in a reasonably tidy condition, return or leave all keys and access devices as instructed, and make sure all windows and doors are locked.

9. Use of the property and house rules

While staying in one of our properties, you agree that you and everyone in your group will:

  • not exceed the maximum number of guests stated for the property, and not allow anyone who is not named on the booking to stay overnight without our prior agreement;

  • not hold parties, events or gatherings unless we have agreed to this in writing;

  • not smoke or vape inside the property;

  • not bring pets unless the property is listed as pet-friendly or we have agreed to this in advance in writing;

  • respect neighbours, keep noise to a reasonable level (particularly late at night and early in the morning) and follow any building or estate rules we tell you about;

  • not use the property for any illegal or commercial purpose, and not sublet it;

  • take reasonable care of the property, its furniture and contents, and report any damage or problem to us as soon as possible;

  • follow any additional house rules provided in the property or in your booking information.

10. Damage and responsibility for your group

The Lead Guest is responsible for the conduct of everyone in their group and for any loss or damage to the property or its contents caused during the stay, other than fair wear and tear. We may deduct the reasonable cost of repairs, replacements, additional cleaning or lost keys from the security deposit, and charge any remaining balance.

11. Access to the property

We, or people acting on our behalf, may need to enter the property during your stay, for example to carry out repairs or maintenance, to deal with an emergency, or to check that these Terms are being followed. Except in an emergency, we will give you reasonable notice before entering.

12. Nature of your stay

Unless we enter into a separate written agreement with you, your booking gives you a licence to occupy the property for the agreed dates for holiday, business or other temporary accommodation purposes. It does not create a tenancy or give you any other legal interest in the property. You must leave the property at the end of your booking.

13. Corporate, contractor and group bookings

  • Where a company or organisation books on behalf of its employees, contractors or other guests, the booking company is responsible for payment and for making sure that its guests comply with these Terms.

  • Any agreed corporate rates, invoicing arrangements or payment terms will be confirmed in writing and will apply alongside these Terms.

14. Emergency accommodation

Where we provide emergency or temporary accommodation arranged through a local authority, charity or other referring organisation, the arrangements agreed with that organisation will apply alongside these Terms. We handle all information connected with these placements with particular care, as explained in our Privacy Policy below.

15. Property management services

  • If you are a landlord or property owner, our property management services are provided under a separate written management agreement. That agreement sets out the services, fees and responsibilities of both parties.

  • Any valuation, income estimate or projection we give you (including through our free valuation) is an estimate based on the information available to us at the time. It is not a guarantee of future bookings or income.

16. Our liability to you

  • Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded or limited by law, including your rights under the Consumer Rights Act 2015.

  • We are responsible for loss or damage you suffer that is a foreseeable result of us breaching these Terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.

  • We are not responsible for the loss of, or damage to, personal belongings left in a property unless this is caused by our negligence. Please do not leave valuables unattended, and take all of your belongings with you when you check out.

  • We are not responsible for temporary interruptions to utilities, Wi-Fi, appliances or other services that are outside our reasonable control, although we will do our best to resolve any problem promptly.

  • If you are a business customer, our total liability to you arising out of or in connection with a booking is limited to the total price paid for that booking, and we will not be liable for any loss of profit, loss of business or indirect or consequential loss.

17. Events outside our control

We will not be responsible for any delay or failure to perform our obligations caused by events outside our reasonable control, such as severe weather, flooding, fire, utility failures, pandemics, government restrictions or industrial action. If such an event prevents your stay, we will contact you to arrange a suitable alternative or a refund for the nights affected.

18. Problems during your stay and complaints

If something is not right during your stay, please contact us straight away using the details in your booking information, so that we have the chance to put it right. If you have a complaint after your stay, please email info@juststaytoday.co.uk with your booking details and we will respond as soon as we can.

19. Intellectual property

All content on the Website, including text, photos, logos and design, belongs to us or our licensors. You may view and print it for your own personal use, but you must not copy, reproduce or use it for commercial purposes without our written permission.

20. Links to other websites

The Website may contain links to third-party websites, including booking platforms. We are not responsible for the content, terms or privacy practices of those websites.

21. Changes to these Terms

We may update these Terms from time to time. The version published on the Website at the time you make your booking will apply to that booking.

22. Governing law and jurisdiction

These Terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

23. Contact us

Just Stay Limited

Email: info@juststaytoday.co.uk

Phone: +44 7462 973214


Privacy Policy

Last updated: 13 November 2026

This Privacy Policy explains how Just Stay Limited ("Just Stay", "we", "us", "our") collects, uses, shares and protects personal data when you visit www.juststaytoday.co.uk or workwithjuststay.com (together, the "Website"), book or stay in one of our properties, make an enquiry, or use our property management services. We handle personal data in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

1. Who we are

Just Stay Limited is the controller of your personal data, which means we decide how and why it is used. If you have any questions about this policy or how we use your data, please contact us:

  • Email: info@juststaytoday.co.uk

  • Phone: +44 7462 973214

2. The personal data we collect

Depending on how you interact with us, we may collect:

  • Identity and contact details: name, email address, phone number, postal address, and the names of other guests in your group.

  • Booking details: properties booked, dates, number of guests, purpose of stay, special requests, and check-in and check-out information.

  • Verification information: photo identification or other details we ask for to confirm a guest's identity before check-in.

  • Payment information: billing details, transaction records and security deposit information. Card payments are processed by our payment providers, and we do not store full card details.

  • Business information: company name, job title, number of guests, project duration and invoicing details for corporate and contractor bookings.

  • Landlord and property information: property address, number of bedrooms, property details and photos, ownership information, and bank details for paying rental income under a management agreement.

  • Communications: messages, emails, notes of phone calls, reviews and feedback.

  • Technical and usage information: IP address, browser and device type, pages visited and how you use the Website, collected through cookies and similar technologies.

  • Marketing preferences: whether you have agreed to receive marketing from us.

3. How we collect your data

  • Directly from you, when you book, fill in a form on the Website (such as our corporate stay enquiry or landlord valuation forms), email or call us, or stay in one of our properties.

  • From booking platforms, such as Airbnb, when you book one of our properties through them.

  • From your employer or another organisation, when they book a stay on your behalf.

  • From referring organisations, such as local authorities or support services, when they arrange emergency accommodation for you.

  • Automatically, through cookies and similar technologies when you use the Website.

4. How we use your data and our lawful bases

We only use your personal data where we have a lawful basis to do so:

  • To take, manage and fulfil bookings, including sending confirmations, arrival information and access instructions, and taking payments and deposits. Lawful basis: performance of a contract.

  • To verify guest identity and protect our properties, guests and neighbours, including preventing fraud, unauthorised parties and misuse. Lawful basis: legitimate interests.

  • To respond to enquiries about stays, corporate accommodation and property management. Lawful basis: taking steps at your request before entering into a contract, or legitimate interests.

  • To provide property management services to landlords, including valuations, marketing properties, managing bookings and paying rental income. Lawful basis: performance of a contract.

  • To keep financial and tax records and meet our other legal and regulatory obligations. Lawful basis: legal obligation.

  • To handle complaints, claims, damage and legal disputes. Lawful basis: legitimate interests and, where relevant, legal obligation.

  • To improve our Website and services, including understanding how visitors use the Website. Lawful basis: legitimate interests, and consent where non-essential cookies are used.

  • To send you marketing about our properties and offers. Lawful basis: consent, or our legitimate interests where you are an existing customer and the law allows us to contact you about similar services. You can opt out at any time.

5. Sensitive information

We do not normally ask for special category data, such as information about health, ethnicity or religion. However, you may choose to tell us about accessibility or health needs so that we can accommodate them, and emergency accommodation referrals may include sensitive information about your circumstances. We only use this information where it is necessary to provide accommodation and support safely, where you have given your explicit consent, or where another condition under data protection law applies. Access to it is restricted to the people who need it.

6. Marketing

We will only send you marketing emails or messages where you have agreed to this, or where you are an existing customer and the marketing is about similar services. Every marketing message includes a way to unsubscribe, and you can opt out at any time by contacting us. We do not sell your personal data.

7. Who we share your data with

We only share personal data where necessary, with:

  • Service providers who help us run our business, such as website hosting, booking and property management software, payment processing, email and communication tools, automation tools, and analytics and advertising providers such as Google. They may only use your data on our instructions.

  • Booking platforms, where you have booked through them.

  • Cleaning, maintenance and other contractors, who receive only the limited information they need (such as arrival dates) to prepare and look after properties.

  • Property owners, who may receive limited booking information about stays at their property, such as dates and number of guests.

  • Your employer or the organisation that made your booking, for corporate and referred bookings, where relevant to the booking.

  • Professional advisers, such as accountants, lawyers and insurers.

  • The police, local authorities, HMRC and other public bodies, where we are required to by law, or where necessary to prevent crime or protect someone's safety.

  • A buyer or successor, if our business, or part of it, is sold or restructured.

8. International transfers

Some of our service providers are based outside the UK or store data on servers outside the UK. Where personal data is transferred outside the UK, we make sure appropriate safeguards are in place, such as transfers to countries the UK recognises as providing an adequate level of protection, or the use of the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

9. How long we keep your data

We only keep personal data for as long as we need it for the purposes it was collected for:

  • Booking, payment and financial records: 6 years from the end of the relevant financial year, to meet tax and accounting requirements.

  • Identity verification information: no longer than necessary to complete the stay and resolve any deposit, damage or other issue arising from it.

  • Enquiries that do not lead to a booking or agreement: up to 2 years.

  • Landlord and management agreement records: for the duration of the agreement and 6 years after it ends.

  • Marketing preferences: until you unsubscribe or ask us to stop, after which we keep a suppression record so that we do not contact you again.

10. How we protect your data

We use appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access, including secure systems, access controls and working only with trusted service providers. No method of transmission over the internet is completely secure, but we take reasonable steps to keep your data safe.

11. Your rights

Under data protection law, you have the right to:

  • Access the personal data we hold about you;

  • Rectification of inaccurate or incomplete data;

  • Erasure of your data in certain circumstances;

  • Restriction of how we use your data in certain circumstances;

  • Object to us using your data on the basis of legitimate interests, and to direct marketing at any time;

  • Data portability, to receive data you gave us in a commonly used format or have it transferred to another organisation;

  • Withdraw consent at any time where we rely on consent, without affecting how we used your data before you withdrew it.

To exercise any of these rights, contact us at info@juststaytoday.co.uk. We will respond within one month, and there is normally no fee. We may ask you to confirm your identity before acting on your request.

12. Cookies

The Website uses cookies and similar technologies. Essential cookies are needed for the Website to work, for example to keep it secure and remember your choices while you book. With your consent, we may also use analytics and marketing cookies to understand how the Website is used and to improve it. You can manage your choices through the cookie settings on the Website and through your browser settings. Blocking some cookies may affect how the Website works.

13. Children

Our Website and services are not aimed at children, and bookings must be made by adults aged 18 or over. We may hold limited information about children who stay with an adult guest, such as the number of children in a booking, where this is needed to provide the stay.

14. Links to other websites

The Website may contain links to third-party websites, including booking platforms. These websites have their own privacy policies, and we are not responsible for how they use your data.

15. Complaints

If you have concerns about how we use your personal data, please contact us first and we will do our best to resolve them. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator, at ico.org.uk or on 0303 123 1113.

16. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page, with the date it was last updated.

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